01
Troubleshooting
& repair
Get to the root of the problem and back to a computer you can count on.
Talk through a problemPhiladelphia computer support
Good tech support should feel refreshing.
Personal, practical help for the computers and networks your life depends on. We fix what is broken, explain what happened, and give you honest advice about what comes next.
No hidden costs. No pressure to buy what you do not need.
REFRESH / SERVICE SNAPSHOT
What can we help with?
Let’s get you
back to work.
back to work.
Honest answers, local care
$130on-location
per hour
per hour
$100remote support
per hour
per hour
Serving PhillyResidential + small business
Personal attentionA real person who listens
Better, faster serviceSolutions without the runaround
Advice you can trustSensible pricing, no surprises
What we do
Technology help that
keeps life moving.
From an urgent computer problem to a better long-term setup, Refresh offers the practical expertise to make your technology work for you.
Troubleshooting
02
Continued support
& maintenance
Stay proactive with a tailored routine that heads off last-minute crises.
Plan ongoing care03
Networking
Build a connected home, home office, or small business that runs smoothly.
Explore your options04
Data recovery
Recover important files and documents with an affordable initial evaluation.
See recovery details05
Hardware
& software
Make smart equipment and software decisions for the way you actually work.
Get a clear recommendation06
Back-up
routines
Protect your work with a backup approach that is easy to understand and maintain.
Protect your filesA small business
with a long view.
with a long view.
2009Refresh begins
in Philadelphia
in Philadelphia
“
We use our expertise to present you with honest and solid advice.
About Refresh
Good relationships
are part of the service.
As a small business, Refresh understands the importance of high-quality service. Your computer is a crucial part of your business and personal life. You cannot afford to be without it—or to receive bad advice.
We build solid relationships with our clients by offering better, faster, and more personalized service than our competitors. Our customers know they can reach us when they have a problem or question. Fair is fair, and so are we: our pricing is sensible, and we will never stick you with hidden costs.
Kevin LauerFounder & day-to-day operator
For your home
Technology should
fit your life.
We can solve the urgent problem in front of you, then help create an easy maintenance agenda to keep it from becoming a crisis again. We also offer custom networking for your home or home office.
If buying new equipment makes more sense than repairing the old, we will tell you. Straightforward advice is part of the job.
Ask us anythingFor your small business
Keep your business
running strong.
Your needs interest us. We help build effective communications and keep them functioning at full health, with reliable service for immediate needs and thoughtful options for growth.
Let’s discuss the specific systems, people, and goals behind your business.
Discuss your needsConvenient service options
Clear rates.
Simple terms.
Your time is valuable. We will not waste it—and we will be clear about what the work involves before we begin.
On-location service
$130/ hour
We visit your home or office to address concerns, improve performance, and make sure your computer or network meets your needs.
Best forHands-on help, home offices & networks
Remote support service
$100/ hour
No struggling to describe a complex problem over the phone. We can connect remotely to assess and solve urgent situations quickly and cost-effectively.
Best forFast fixes without a travel visit
Data recovery
$100–$500
We offer a free initial evaluation and use logical data recovery to assess damage and retrieve files when possible.
No recovery, no charge.
Depending on the amount of damage, logical recovery may be all you need. If further work is needed, we can refer you to a physical clean-room provider.
The Refresh approach
Less panic.
More progress.
01
Tell us what is happening
Call, text, or email. You do not need to know the technical language—we will ask the right questions.
02
Get a straight answer
We explain the problem, the options, and the sensible path forward before work begins.
03
Get back to what matters
We fix, protect, and improve your setup so you can get on with your day.
Start a conversation
Have a computer question?
Ask us anything.
Our technicians are happy to discuss any issue or question you have. Tell us what is going on and we will help you figure out the next step.
Call or text215-253-8380
Emailsupport@refreshcomputers.biz
HoursMon–Fri 10–6Nights and weekends by appointment
QUICK CONTACT